Competencies for Mid-Level Managers and Direct Care Professionals
Researchers at the LeadingAge LTSS Center @UMass Boston worked with the LeadingAge Workforce Cabinet to identify competencies for direct care professionals and middle managers in the field of long-term services and supports (LTSS). The project produced two competency guides to help providers identify the employee skills that are most important to and appropriate for their organizations. The guides offer direction on how providers can use these competencies to recruit staff, design staff training, and establish criteria for performance evaluations.
Contact: Natasha Bryant
PROJECT RESOURCES
Identifying Competencies for Direct Care Professionals
This guide identifies the skills, knowledge, and behaviors that will help direct care professionals deliver effective services and supports across a variety of positions and LTSS settings.
Access an interactive version of Identifying Competencies for Direct Care Professionals
through the LeadingAge Learning Hub
Download a PDF version of Identifying Competencies for Direct Care Professionals
Identifying Competencies for Mid-Level Managers
This guide outlines the skills and behaviors that will help mid-level managers provide effective leadership across a variety of positions and LTSS settings.